We know that a delay in receiving your withdrawal can be very frustrating. Please note, however, that each payment method has a different processing time.
The time taken to process the withdrawal of your funds depends on the specifics of the system and the selected payment method. As a result, transactions may be delayed.
However, if you have waited past the deadline set for the payment method of your choice, please contact our support team, and we will gladly assist you.
Check out the chart below to see the timeframes for each payment method:
Withdrawal Method | Timeframe |
PIX | Up to 12 hours
|
Crypto
| Up to 24 hours |